Job Purpose
To ensure the care agency maintains the highest standards of staff training and regulatory compliance. The Training & Compliance Officer is responsible for coordinating, delivering, and monitoring staff training, ensuring compliance with legislative and company requirements, supporting quality assurance processes, and promoting a culture of continuous improvement.
Key Responsibilities
1. Training Coordination & Delivery
Identify training needs across the workforce through audits, appraisals, and feedback.
Organise, deliver, and evaluate induction, mandatory, and specialist training sessions for all staff.
Maintain accurate training records and ensure all staff are up to date with required training.
Source and liaise with external training providers as necessary.
Evaluate the effectiveness of training through assessments, feedback, and observation.
2. Compliance Monitoring
Ensure the agency complies with all relevant legislation, regulatory standards (e.g., CQC), and company policies.
Monitor and audit staff files, training records, and care documentation for compliance.
Support the Registered Manager in preparing for inspections, audits, and external reviews.
Maintain up-to-date knowledge of sector regulations and best practice.
3. Quality Assurance
Participate in internal audits and quality monitoring activities.
Support the development and implementation of action plans following audits or inspections.
Monitor and report on key compliance and training KPIs.
Identify areas for improvement and recommend solutions.
4. Policy & Procedure Management
Assist in the development, review, and implementation of policies and procedures.
Ensure all staff are aware of and adhere to updated policies and procedures.
Communicate changes in legislation or best practice to staff and management.
5. Staff Support & Engagement
Provide advice and support to staff regarding training, compliance, and professional development.
Promote a culture of continuous learning, quality, and compliance.
Support new staff during induction and probation.
6. Incident & Safeguarding Management
Support the investigation and reporting of incidents, accidents, and safeguarding concerns.
Ensure lessons learned are incorporated into training and practice.
Person Specification
Essential Qualifications & Experience
NVQ/QCF Level 3 in Health & Social Care (Level 5 desirable)
Recognised training qualification (e.g., PTLLS, Award in Education and Training) or willingness to work towards
Experience in delivering training and/or conducting audits in a care or health setting
Knowledge of care sector regulations and best practice (e.g., CQC standards)
Skills & Competencies
Excellent communication and presentation skills
Strong organisational and time management abilities
Attention to detail and accuracy in record-keeping
Ability to analyse data and identify trends
IT literate (care management systems, MS Office)
Personal Attributes
Professional, approachable, and supportive manner
Flexible and adaptable to changing needs
High level of integrity and confidentiality
Commitment to continuous improvement and learning
Key Performance Indicators (KPIs)
Training compliance rates (mandatory and specialist)
Audit completion and action plan implementation rates
Staff feedback and training evaluation scores
Compliance with regulatory and company standards
Timeliness of policy and procedure updates
Additional Requirements
Enhanced DBS check (or equivalent, depending on country)
Flexibility to work various shifts including evenings, weekends, and bank holidays
Full driving licence (if required for the role)
Reliable transport to travel between client visits (public transport acceptable in some areas)
Right to work in [Country/Region]
Two satisfactory references including previous employer where applicable