About DEISDAW

Empowering Independence • Delivering Excellence • Building Futures

 

At DEISDAW, we believe everyone deserves to live with dignity, respect, and independence. Our comprehensive care and support services are designed to empower individuals to achieve their full potential while maintaining their autonomy and connection to their community.

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Our Mission

DEISDAW is committed to providing safe, effective, compassionate, and high-quality care that promotes independence, dignity, and respect for all service users. We empower individuals to make meaningful choices about their care and daily lives, supporting them to live fulfilling, connected lives within their communities.

Our approach is guided by the Care Quality Commission's fundamental standards, ensuring our services are safe, effective, caring, responsive, and well-led. We work collaboratively with families, advocates, healthcare professionals, and community organizations to provide holistic support that truly makes a difference.

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Who We Support

Our services are thoughtfully designed to meet the diverse needs of:

Older Adults (65+) - We provide compassionate support for those requiring assistance with age-related conditions, mobility challenges, dementia care, and daily living activities. Our goal is to help older adults maintain their independence and quality of life in familiar surroundings.

Young Adults (18-65) with Complex Needs - We specialize in supporting individuals facing unique challenges including:

• Substance misuse recovery and rehabilitation

• Challenging behaviors requiring specialized intervention

• Forensic backgrounds and community reintegration

• Hospital discharge transitions and ongoing support

• Homelessness prevention and housing sustainability

We celebrate diversity and ensure our services are culturally sensitive, responding to individual backgrounds, beliefs, and circumstances with respect and understanding.

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Our Services

Home Care Support for the Elderly We provide comprehensive personal care in the comfort of your own home, including assistance with bathing, dressing, toileting, and mobility support. Our services extend to medication management, nutritional support, meal preparation, and companionship to combat isolation. Every aspect of care is planned using individual assessments and delivered by trained staff following established guidelines and best practices.

Specialized Young Adult Support Our expert team provides individualized support for substance misuse recovery, incorporating harm reduction strategies and relapse prevention techniques. We offer specialized assistance for those with forensic backgrounds, supporting successful community reintegration and ongoing compliance requirements. Our life skills training covers essential areas like budgeting, cooking, job searching, and emotional wellbeing support.

Supported Living Services We provide 24/7 accommodation-based support where required, helping individuals maintain their own tenancies while receiving the assistance they need. Our services include tenancy management, community integration support, and comprehensive risk management that promotes positive risk-taking while ensuring safety. We facilitate access to education, employment, volunteering, and leisure activities to support full community participation.

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Our Core Values

Safety and Protection - We maintain comprehensive safeguarding protocols to protect vulnerable adults while promoting calculated risk-taking that supports independence and personal growth.

Person-Centered Care - Every care plan is developed collaboratively with the individual at the center, incorporating their goals, preferences, cultural background, and personal aspirations. We believe in empowering choice and maintaining dignity in all aspects of care.

Community Integration - We actively support individuals to build and maintain meaningful connections within their communities, facilitating access to social, educational, and employment opportunities while reducing isolation.

Continuous Improvement - Through regular audits, feedback mechanisms, and ongoing staff development, we continuously enhance our service quality, aiming for excellence in all areas of our work.

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Our Professional Standards

DEISDAW is regulated by the Care Quality Commission (CQC) and maintains the highest professional standards through:

• Rigorous staff recruitment including enhanced DBS checks and comprehensive reference verification

• Extensive induction programs and ongoing training for all staff members

• Regular supervision, appraisals, and professional development opportunities

• Comprehensive quality assurance systems with monthly internal audits

• Transparent complaints procedures and continuous learning from feedback

• Full professional indemnity and public liability insurance coverage

All our staff hold appropriate qualifications and are working towards or have completed the Care Certificate. Our management team holds advanced qualifications in health and social care leadership, ensuring expert oversight of all services.

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Quality Assurance and Safeguarding

We take our responsibility to protect and support vulnerable individuals seriously. Our comprehensive safeguarding procedures ensure all concerns are identified quickly and addressed appropriately, working closely with local authorities and multi-agency teams when needed.

Privacy, dignity, and confidentiality are fundamental to everything we do. We maintain secure record-keeping systems compliant with UK GDPR requirements and ensure all staff understand their responsibilities regarding data protection and confidentiality.

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Involving Service Users and Families

We believe that the best outcomes are achieved when service users and their families are fully involved in care planning and decision-making. We provide regular opportunities for feedback through surveys, reviews, and user forums. Independent advocacy services are available to ensure everyone has a voice in their care.

Our care plans are reviewed regularly with full involvement from service users and their chosen representatives, ensuring that support remains relevant and effective as needs and circumstances change.

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Partnership Approach

DEISDAW works in partnership with a wide network of professionals and organizations including local authorities, NHS trusts, housing providers, probation services, and voluntary sector organizations. This collaborative approach ensures seamless, coordinated support that addresses all aspects of an individual's wellbeing.

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Getting Started

If you're considering our services for yourself or a loved one, we begin with a comprehensive assessment to understand individual needs, preferences, and goals. This assessment covers all aspects of wellbeing including physical, mental, emotional, social, and environmental needs.

From this assessment, we develop a personalized care plan that is regularly reviewed and updated to ensure it continues to meet changing needs and circumstances. We provide all information in accessible formats and ensure everyone understands their care plan fully.

DEISDAW is committed to providing exceptional care and support that enables independence, promotes dignity, and builds brighter futures for all those we serve. Contact us today to discover how we can support you or your loved one.