Privacy Policy

DEISDAW Privacy Policy

Effective Date: 24/09/2025
Last Updated: 25/09/2025

DEISDAW LTD (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

By using our website, you consent to the practices described in this Privacy Policy.

1. Who We Are

DEISDAW LTD provides domiciliary care, supported living services, and specialist home care across Staffordshire, Cheshire, Derbyshire, Manchester, Birmingham, and Wolverhampton. We are a registered business in the UK and operate in compliance with the Care Quality Commission (CQC) and UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, date of birth, address, phone number, email.
Health & Care Information (where applicable): Medical history, care needs, support plans (only where you consent or it is legally required).
Employment Information (for applicants): CV, employment history, qualifications, right-to-work documentation.
Website Usage Data: IP address, browser type, pages visited, cookies, and usage analytics.
Communication Records: Enquiries, complaints, or feedback provided through forms, email, or telephone.

3. How We Use Your Information

We use your information to:

Provide and manage care and support services.
Respond to enquiries and requests.
Process job applications and recruitment checks.
Meet regulatory requirements (CQC and safeguarding obligations).
Improve website functionality and user experience.
Comply with legal obligations.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent (when you provide information voluntarily).
Contract (to deliver agreed care or employment services).
Legal Obligation (CQC compliance, safeguarding, HMRC, right-to-work checks).
Legitimate Interests (to operate and improve our services).
Vital Interests (to protect someone’s life in an emergency).

5. Data Sharing and Disclosure

We may share your information with:

Regulatory bodies (e.g., CQC, local authorities, safeguarding teams).
Health professionals and care staff directly involved in your care.
Third-party service providers (e.g., IT hosting, HR platforms) under strict confidentiality agreements.
Legal or governmental authorities, if required by law.

We do not sell your data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

Care records: Minimum 8 years (in line with CQC guidance).
Employment records: Up to 6 years after leaving.
General enquiries: Up to 12 months unless ongoing communication requires longer.

7. Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, loss, or disclosure. These include encrypted storage, access controls, and staff training.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (where legally possible).
Restrict or object to certain processing.
Request data portability.
Withdraw consent (where processing is based on consent).

To exercise these rights, please contact us (see Section 10).

9. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and track usage statistics. You can control or disable cookies in your browser settings. Please see our Cookie Policy for more details.

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us:

DEISDAW LTD
[Registered Address]
Email: admin@deisdaw.co.uk
Phone: 07880630902

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date.