Job Purpose
To support the Registered Manager in the effective day-to-day running of the care agency, ensuring the delivery of high-quality, person-centred care that meets regulatory, contractual, and organisational standards. The Deputy Manager will act as the manager in their absence and play a key role in staff management, compliance, service delivery, and client satisfaction.
Key Responsibilities
1. Leadership & Management
Support the Registered Manager in all aspects of service management and deputise in their absence.
Provide leadership, guidance, and supervision to care staff, team leaders, and coordinators.
Promote a positive, open, and inclusive workplace culture.
Participate in recruitment, induction, and ongoing staff development.
2. Service Delivery & Quality Assurance
Oversee the delivery of high-quality, person-centred care in line with care plans and client preferences.
Monitor and review care plans, risk assessments, and client records to ensure accuracy and compliance.
Conduct regular audits of care documentation and service delivery.
Respond promptly to incidents, complaints, and safeguarding concerns, ensuring appropriate action and reporting.
3. Compliance & Regulatory Standards
Ensure the service complies with all relevant legislation, regulations (e.g., CQC), and company policies.
Support preparation for inspections and contribute to the implementation of action plans.
Maintain up-to-date knowledge of sector best practice, regulatory changes, and company policies.
4. Staff Management & Development
Supervise, appraise, and mentor staff, identifying training needs and supporting professional development.
Monitor staff performance, attendance, and conduct, addressing issues as required.
Ensure all staff complete mandatory and specialist training within required timeframes.
Support rota management and ensure adequate staffing levels at all times.
5. Client & Stakeholder Engagement
Build positive relationships with clients, families, and external professionals.
Conduct regular reviews and seek feedback to improve service quality.
Participate in client assessments, care planning, and reviews as required.
6. Health, Safety & Risk Management
Promote and maintain a safe working environment for clients and staff.
Ensure compliance with health and safety policies, infection control procedures, and risk assessments.
Investigate accidents, incidents, and near misses, implementing corrective actions.
7. Operational & Financial Management
Support the management of budgets, resources, and supplies efficiently.
Monitor and report on key performance indicators (KPIs) and contribute to business planning.
Assist with invoicing, payroll, and financial record-keeping as required.
Person Specification
Essential Qualifications & Experience
NVQ/QCF Level 3 in Health & Social Care (or equivalent); Level 5 desirable.
Previous experience in a supervisory or management role within a care setting.
Strong knowledge of care sector regulations and best practice (e.g., CQC standards).
Experience in staff supervision, rota management, and performance management.
Skills & Competencies
Excellent leadership, communication, and interpersonal skills.
Ability to work under pressure, prioritise, and meet deadlines.
Strong organisational and problem-solving abilities.
IT literate (care management systems, MS Office).
Commitment to person-centred care and safeguarding.
Personal Attributes
Professional, approachable, and empathetic manner.
Flexible and adaptable to changing needs.
High level of integrity and confidentiality.
Commitment to continuous improvement and learning.
Key Performance Indicators (KPIs)
Staff retention and training compliance
Client satisfaction and care plan completion
Incident response and resolution times
Audit and inspection outcomes
Budget and resource management
Additional Requirements
Enhanced DBS check (or equivalent, depending on country)
Flexibility to work various shifts including evenings, weekends, and bank holidays
Full driving licence (if required for the role)
Reliable transport to travel between client visits (public transport acceptable in some areas)
Right to work in [Country/Region]
Two satisfactory references including previous employer where applicable